Terms and Conditions

Welcome to Savetel ("we," "us," or "our"). Savetel is a business communications platform operated by Savetrip Technologies Private Limited. It lets a business handle its phone calls, web chat, WhatsApp and email in one place. By accessing or using Savetel, you agree to be bound by these Terms and Conditions.

Important: Savetel is a tool a business uses to talk to its own customers. We do not provide the goods or services of the businesses that use Savetel, and we are not a party to what they agree with their customers.

Savetel provides a technology platform that:

• Places and receives business phone calls through the app and through business phone numbers
• Brings web chat, WhatsApp and email conversations into a single inbox
• Records calls and produces transcripts and summaries of them, including with automated and AI tools
• Can answer calls and messages with an automated assistant and hand over to the business's staff
• Gives the business's administrators a record of its conversations and calls

3.1 The business's own services: Each business that uses Savetel is solely responsible for its own goods, services, advice and conduct towards its customers.

3.2 Limited Liability: To the maximum extent permitted by law, Savetel and its affiliates, officers, directors, employees, and agents shall not be liable for:

• The content of calls or messages exchanged through the platform
• Calls or messages that are delayed, missed or not delivered because of telecom carriers, messaging providers, devices or networks outside our control
• The accuracy of transcripts, summaries or automated replies, which are aids and not a substitute for the original conversation
• Actions or omissions of a business, its staff or its customers
• Any indirect, incidental, special, consequential, or punitive damages

3.3 Platform Availability: We strive to maintain platform availability but do not guarantee uninterrupted access. We are not liable for any losses due to platform downtime or technical issues.

3.4 Not for emergencies: Savetel is not a replacement for a telephone line to emergency services and must not be relied on to reach them.

As a user of Savetel, you agree to:

• Provide accurate and complete information
• Maintain the confidentiality of your account credentials
• Use the platform in compliance with all applicable laws, including telecom, messaging and anti-spam rules
• Not misuse or abuse the platform or services
• Contact people only where you are permitted to, and honour requests to stop

Calls handled through Savetel are recorded, transcribed and summarised. The business that uses Savetel decides to do so for its own lines, and is responsible for telling the people it speaks to that calls are recorded and for obtaining any consent the law requires.

If you are a member of a business's staff, your calls and messages made through Savetel on its behalf are that business's records and are visible to its administrators.

Savetel accounts are created for a business, and staff logins are created and removed by that business's administrators. To have your own login or personal information deleted, follow the steps on the account deletion page.

Your use of Savetel is subject to our Privacy Policy. We collect and use your information as described in that policy.

All content, features, and functionality on the Savetel platform are owned by Savetrip Technologies Private Limited and protected by copyright, trademark, and other intellectual property laws. A business keeps ownership of its own conversations, recordings and customer records.

9.1 Direct Resolution: Any dispute about a business's goods or services should be resolved directly with that business.

9.2 Platform Issues: For issues related to the Savetel platform, please contact us at info@savetrip.in.

9.3 Governing Law: These terms shall be governed by the laws of India, and disputes shall be subject to the exclusive jurisdiction of courts in Bangalore, Karnataka.

We reserve the right to modify these Terms and Conditions at any time. Changes will be effective immediately upon posting on the platform. Your continued use of Savetel after changes constitutes acceptance of the modified terms.

We reserve the right to suspend or terminate your access to Savetel at any time, without notice, for conduct that we believe violates these Terms and Conditions or is harmful to other users, us, or third parties.

There is no tolerance for objectionable content or abusive users on Savetel. Messages, photographs, documents and call recordings exchanged through the platform must not be abusive, threatening, harassing, obscene, hateful, defamatory, or unlawful, and must not contain content a reasonable person would find objectionable.

Conversations on Savetel are private correspondence between a business and a person who has contacted, or been contacted by, that business. Nothing is published and nothing is visible to any other user. Each business is responsible for the conduct of its staff and for moderating its own conversations.

• Staff can report objectionable content from the conversation screen.
• Staff can block a contact, which stops their messages reaching the business.
• Reports are acted on within 24 hours: offending content is removed and the offending party loses access. Reports are routed to the business's administrators and recorded by Savetel.
• Savetel may restrict a contact or suspend a business or staff account that breaches this section, without notice.

If any provision of these Terms and Conditions is found to be unenforceable or invalid, that provision shall be limited or eliminated to the minimum extent necessary, and the remaining provisions shall remain in full force and effect.

If you have any questions about these Terms and Conditions, please contact us: